University College Roosevelt
Stadshart Medical Practice/Surgery has moved to a new location at the Kalverstraat no 1 in Middelburg.
This site is designed to give you online access to information about your medical practice.
In this site you will be able to find information on staff and services that we offer as well as general practice information.
We hope you find this site informative and useful.
Partners
The partners in the practice . Dr A.R. Angkotta, Dr L.W. van der Meer and
Dr W.O. van de Peppel
GP Registrar: vacancy
Vacancy
Practice address/ Telephone :
Kalverstraat 1 Middelburg
Dr. A.R Angkotta: 0118-820970
Dr. L.W. van der Meer: 0118-820972
Dr. W.O. van de Peppel: 0118-820973
Emergency ( 8.00pm-5.00am): 0118- 820978
Emergency Out of Hours ( 5.00am-8.00pm): 0900- 1985
Practice website
Disabled access There is a ramp for access at the main entrance of the surgery. There are no steps inside the building.
The Team
There are many people in the Team including doctors, GP Registrars, Practice Nurse Practitioners, Receptionists, Administrative Staff,. Everyone is committed to helping you and providing the best service possible.
We are happy to listen to ideas and suggestions that will help improve our service. Writing to the Practice or leaving a message at Reception are possible ways of letting us have your comments.
Practice Nurse Practitioners
We have a team of 5 Nurse Practitioners who are available by appointment (including booked telephone appointments) for many services including blood pressure tests, asthma checks and diabetes monitoring.
Practice Nurse Practitioners: Mrs Jannie Put, Mrs Marjan Kamp, Ms Nelleke de Visser
Receptionists who are also our Health Care Assistants (HCA’s)
We have a team of Receptionists who are usually the first point of contact for you. They have a lot of information to hand and in most cases will be able to deal with your enquiry. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. The receptionist may need to be aware of the nature of your call so that he/she can deal with your needs and deal with them in the most appropriate manner.
Special note for all Roosevelt Academy Students: Please fill out the Medical Questionnaire before you attend the Practice and submit this form to the reception or mail this form to the practice. Students who don’t have a Dutch Health Insurance will have to pay € 27 in advance at the Reception desk.
Health Care Assistants are technicians who support the doctors and Practice Nurse Practitioners and have been fully trained to do ECG’s, hearing tests, taking cervical smear tests, dressings, removal of stitches, injections, vaccinations.
Reception Staff/ HCA:Daniëlle and Elma ( dr W.O van de Peppel)Fransje and Naomi ( dr L. W van der Meer). Renée and Christien( dr A.R Angkotta)
Attendance at surgeries ( between 8.00 am-6.00 pm) Tel: 0118 -820970
The Practice offers a very wide range of services and has a number of doctors for you to see. Every effort is made to see emergency cases the same day and for routine appointments to be available at the earliest possible time. Sometimes you will not be able to see doctor Angkotta at the time you want if the doctor is away or already fully booked. On these occasions you are welcome to make an appointment with another doctor.
You can only make an appointment between 8.00am and 10.30am .
If you Phone between 12.00am and 6.00pm you will hear an answering machine. In case of Emergency call 0118-820978
Please let us know as soon as possible if you do not require an appointment you booked, so that the time can be used for another patient.
Telephone Consultation 0118-820970
Sometimes you may want to speak to your doctor, but not necessarily see him. You can contact your docttor by phone. He will have your records in front of him, and it saves you having to come in to the surgery. It may mean you don’t have to take time off work/ study to visit the surgery. All we need from you is the telephone number where the doctor can reach you at the time of the appointment. These appointments are obviously not suitable when the doctor needs to see and examine you, e.g. for a mole on your skin or a rash, or if you need urgent medical attention.
There is no option for an e-mail consultation.
Home visits
Patients are generally seen at the surgery, but between the hours of 8.00am and 6.00 pm patients may be seen at home if the doctor considers a home visit necessary because of the patient’s medical condition. A doctor may ring you before a visit to establish the urgency of your visit. Please call the surgery as soon as possible if you believe a home visit to be necessary.
Out of Hours Services
On weekdays between the hours of 6.00 pm and 8.00am, and all day and night at weekends and on bank holidays, services are commissioned by the
HAP( Huisartsenpost) located next to the Hospital in Vlissingen.
Address: Koudekerkseweg 86 Vlissingen.
If you need urgent medical treatment that cannot wait until the surgery re-opens, you only need to ring one number for help.
The telephone number is 0900-1985
Repeat Prescriptions
If you are on regular medication and your doctor has told you that you can have a repeat prescription without needing an appointment you will need to submit your request at the reception desk or requests for prescriptions by telephone
0118-820974
Please remember to order your prescriptions well in advance (at least two whole working days (excluding weekends and Bank Holidays). The prescription will be available for collection within two working days .
PLEASE ENSURE YOU INCLUDE your full name, address and date of birth on all requests.
Complaints
If you have any concerns about our services please contact your doctor or telephone his Staff who will follow up any concerns appropriately.
The “Stichting Klachtenregeling Huisartsenzorg” in Eindhoven also deals with complaints . Telephone: 040-2122780
Patient rights and responsibilities
You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.
In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep appointments and follow the medical advice given.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
Violent patients –Zero tolerance
The Practice operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it.
Access to patient information
Confidential patient data will be shared within the practice heath care team and with other health care professionals to whom you are referred for care. Your data may be used by those clinical teams providing your care for the essential purpose of clinical audit.
Confidential patient data may also be required for the broader purposes of public health and audit, research, the provision of health care services, teaching and training. Data disclosed will be kept to the minimum required to serve the purpose and if possible will be anonymised before disclosure.
Confidential and identifiable patient information will not be disclosed otherwise without explicit consent, unless;
1 it is a matter of life and death or serious harm to you or to another individual
2 it is overwhelmingly in the public interest to do so
3 there is a legal obligation to do so.
In all of these circumstances the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a Legal entitlement to access the data for that purpose.
All individuals with access to your data have a professional and/or contractual duty of confidentiality.
If you are concerned about any of the ways in which your confidential data further information is available from the Practice Manager. You are entitled to register an objection, which will be respected if this is possible.